General Terms and Conditions of Business
Scope of application
All orders are accepted exclusively on the basis of our General Terms and Conditions. They shall be deemed to have been accepted upon dispatch of the order. Other terms and conditions deviating from the General Terms and Conditions are not recognized by us and are hereby expressly rejected. All agreements must be made in writing. Terms and conditions of purchase of the customer are irrelevant.
Placing of order
By placing an order the customer accepts the terms of delivery and payment of KATLA.cool. By clicking the button “Send order” a binding order is placed. Immediately after sending the shopping cart, the customer receives a confirmation of receipt from us. The sales contract is only concluded with our delivery confirmation or delivery of the goods.
Shipping
Delivery times
Terms of payment
Right of objection
As a consumer in the sense of § 13 BGB (German Civil Code) you are not bound to your order if you revoke it within a period of two weeks after receipt of the goods. The revocation requires no justification and can be made in writing as an e-mail or by mail. We ask for your understanding that the shipping costs for the return of the goods are to be borne by you. Please understand that we can not accept freight collect shipments. In the case of signs of use and wear on your part, we are entitled to deduct the legally permissible amount. You can avoid this by subjecting the goods to an inspection, as you would have been possible in the store and then send them back to us without signs of use and in the original packaging, after this arrangement has been discussed with us.
Excluded from return
All goods that have been custom made or specially tailored for personal needs are excluded from return by us.
Redemption of vouchers
Vouchers can only be redeemed before completing the order process. A subsequent settlement is not possible.
Only one voucher can be redeemed per order.
The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.
If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.
The balance of a voucher is neither paid out in cash nor does it earn interest.
The voucher will not be refunded if the customer returns the goods paid for in full or in part with the voucher within the framework of his statutory right of withdrawal.
The voucher is transferable.
Warranty
The warranty is in accordance with the statutory provisions, whereby in the event of a defect in the goods on our part, we are first entitled to repair or redeliver, before it then comes after failure of these attempts to a reduction in value or even refund of the purchase price, after return of the goods. The return or the request for return has to be sent to:
KATLA
Michelle von Deetzen
Westeresch 48
26125 Oldenburg
Companies opposite § 14 BGB are expressly not granted a right of return as well as a right of objection.
Retention of title
The goods delivered by us remain our property until full payment.
(Retention of title according to §455 BGB)
Place of jurisdiction
The place of jurisdiction for all legal disputes arising from this contract is Oldnburg in Lower Saxony, as far as this is legally permissible against you. As far as permissible, German law shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.
Severability clause
Should even only a part (even only one word) of a clause of the above GTC be invalid / void / illegal, the remaining provisions shall not be affected. The ineffective / void / illegal part shall be replaced by an effective one, which comes closest to the economic will of both parties.
Copyright
All pictures and texts are property of KATLA, Michelle von Deetzen, Westeresch 48, 26125 Oldenburg and may not be used without permission.
Last update: July 5, 2020
Translated with www.DeepL.com/Translator (free version)